AWS outage: List of sites and apps affected the issue

ByJunior MOISE

Here is the list of sites and apps reported as impacted in the Amazon Web Services (AWS) outage on October 20, 2025, as compiled from the Hindustan Times, Reuters, The Verge, TechCrunch, Newsweek/Tom’s Guide (which aggregated Downdetector reports), and Al Jazeera:

Quick summary (verified facts)

  • Approx. outage start (first widespread reports): ~03:00–03:11 AM ET on Oct 20, 2025. Many outlets cite ~3:11 AM ET as the first large spike. 
  • Origin/region implicated: issues originating in AWS US-EAST-1 (Northern Virginia); AWS later said the underlying DNS/DynamoDB-related issue was mitigated. 
  • Scale (Downdetector / Ookla reports): Millions of user reports (Downdetector / Ookla reported ~4+ million reports at peak; multiple countries heavily affected—US, UK, Netherlands, Australia, France, and Japan).

Cross-checked list — Sites & apps reported affected (compiled from multiple outlets / outage trackers)

Note: the outage hit hundreds—below is a consolidated, deduplicated list of services named across Reuters, The Verge, TechCrunch, Tom’s Guide, Newsweek (Downdetector rollups), Hindustan Times, and other tech outlets. Each named service was reported down, partially down, or degraded by at least one reputable source or Downdetector report. For provenance, see the sources cited above. 

  1. Amazon / Amazon.com
  2. Prime Video
  3. Alexa (Amazon voice services)
  4. Ring (Amazon-owned doorbell/camera services)
  5. Robinhood
  6. Coinbase
  7. Venmo
  8. PayPal / PayPal-linked services (some reports)
  9. Chime
  10. Snapchat
  11. Signal
  12. Discord (reported partial issues)
  13. Slack (some reports)
  14. Zoom
  15. Genesys Cloud (America Us East)
  16. Google / Google services (reported partial degradations)
  17. Gmail (partial issues reported)
  18. Google Drive
  19. Google Maps
  20. Google Meet
  21. YouTube (some reports)
  22. Canva (and Canvas—note: some outlets distinguish “Canva” and “Canvas by Instructure”)
  23. Duolingo
  24. Perplexity (AI)
  25. OpenAI / ChatGPT (some downstream effects reported)
  26. Claude/Anthropic (some disruption reports)
  27. Character.AI
  28. Cursor (AI IDE)
  29. Roblox
  30. Fortnite (Epic Games)
  31. Rocket League (Psyonix/Epic titles)
  32. PUBG Battlegrounds
  33. Rainbow Six Siege / Ubisoft services (reported impact)
  34. Roblox
  35. Twitch
  36. Vimeo
  37. Crunchyroll
  38. Netflix (partial/platform-specific reports)
  39. Hulu / Max (some regional reports)
  40. Spotify (partial reports)
  41. Apple TV (some reports)
  42. Xbox/PlayStation network components (some game-services impacted)
  43. Epic Games services / Epic Online Services (Fortnite / Rocket League related)
  44. Roblox (duplicate entries consolidated above)
  45. Roblox-adjacent services/developer portals (partial)
  46. Coinbase (crypto exchange)
  47. Robinhood (trading)
  48. Stripe/payment integration incidents (merchant reports)
  49. Shopify (partial merchant/API issues)
  50. Etsy (partial reports)
  51. McDonald’s App (ordering disruptions reported)
  52. DoorDash (partial reports)
  53. Starbucks (some app/API reports)
  54. Verizon (some customer-impact reports)
  55. AT&T (some services)
  56. Lloyds Bank / Bank of Scotland / HMRC (UK government/financial services affected regionally)
  57. Delta Airlines (site/API access reports)
  58. College Board (education services)
  59. Khan Academy
  60. NPM (registry/package access spikes)
  61. GitHub (some related API/CI impacts reported indirectly)
  62. Mailchimp
  63. Box
  64. Dropbox (some reports)
  65. HighLevel (marketing/SaaS)
  66. Stripe-connected payment experiences (merchant reports)
  67. Wordle (web front-end reliant on cloud hosting)
  68. Peripherals: IoT device ecosystems (Ring, Nest, Alexa devices failing to respond)
  69. Gaming/streaming companion services (e.g., Whatnot, FuboTV reports)
  70. Financial apps: Chime, Venmo (already listed), PayPal-adjacent disruptions
  71. Educational platforms: Canvas (Canvas by Instructure) and other LMS instances
  72. AI startups & tools: Perplexity, Claude, Character. AI, Cursor (already listed)
  73. Reddit (reported elevated errors/rate limits during the incident)
  74. Max (some streaming reports)
  75. Comcast / other ISPs (downstream customer help systems reported knock-on effects)

Which items are most strongly verified (examples with timestamps / recovery notes)

  • Fortnite / Epic Games: widely reported offline early; Epic/Fortnite services reported recovery by mid-morning ET (~06:30–06:35 AM ET per follow-ups).
  • Snapchat / Roblox / Ring: Multiple outlets and Downdetector spikes; Ring (Amazon) acknowledged user impacts and remained degraded for some users after the first mitigation.
  • Coinbase / Robinhood / Venmo / Chime: Financial/trading apps publicly said they had issues tied to AWS and showed degraded or halted functionality during the outage.
  • Perplexity (AI): The company posted directly that AWS was the root cause of its downtime.

Regions & who reported problems

  • Origin: AWS US-EAST-1 (Northern Virginia)—root region implicated.
    High-report countries: United States, United Kingdom, Netherlands, Australia, France, and Japan—large numbers of Downdetector/Ookla reports in these countries. 

Sources: AWS Health Dashboard  , Hindustan Times , Genesys Cloud Status  , Reuters , The Verge , News Week, AI Jazeera, Tom’s Guide, TechCrunch , Fast Company , Tech Buzz

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